The convenient way to manage your account and connect with the local community.
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Please enter your registered email address and click "Send reset link" to receive a link to reset your password.
Please enter and confirm your new password.
The grosvenorconnect.com site ("this Website") is a website operated by Grosvenor Group Limited (No. 3219943) with registered office at 70 Grosvenor Street, London W1K 3JP, United Kingdom ("Grosvenor" or "we" or "our").
To contact us, please send an email to: email@example.com.
By accessing and using this Website you agree to observe and be bound by the following Terms and Conditions. If you do not agree to these Terms and Conditions, you should exit this Website immediately. These Terms and Conditions apply to your use of this Website irrespective of the delivery platform or device you use to access it.
Without limiting the general disclaimer under "No Warranties" below, this Website is designed for information purposes only and you acknowledge that you are solely responsible for the use of it. Whilst Grosvenor will take reasonable care to ensure that the content on this Website is accurate, complete and up-to-date, Grosvenor does not guarantee, warrant or represent that the content and/or facilities available or accessible via this Website will always be accurate, complete or up-to-date, or that access to it will be uninterrupted.
The content on this Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on this Website.
This Website and its contents are provided on an "as is" basis and without any representation, term, condition, guarantee or warranty of any kind, either express or implied (and whether implied by law, custom or otherwise) as to the condition, quality, performance, accuracy, suitability, fitness for purpose, completeness of this Website or its content or that the Website or the content will be provided uninterrupted, error free or free from viruses, trojan horses or other harmful material.
Grosvenor does not exclude or limit in any way its liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
If you are a business user, Grosvenor will not be liable to you for any loss or damage whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising from or in connection with: (i) use of, or inability to use, this Website, or (ii) any inaccuracies, errors or omissions in information made available through this Website.
In particular, Grosvenor will not be liable for loss of: profits, sales, business, revenue, business opportunity, anticipated savings, data, goodwill or reputation or for any indirect or consequential loss.
If you are a consumer user, please note that we only provide this Website to you for domestic and private use. You agree not to use this Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
The intellectual property rights (including but not limited to copyright, design rights, trademarks and patents) in this Website and the content posted on this Website remain the property of Grosvenor or the rightful content owner as the case may be. All such rights are reserved.
You have the right to access and use this Website, we authorise and license you on a revocable, non-exclusive, non-transferable basis to use this Website in accordance with these Terms and Conditions. You are not permitted and do not have a licence to reproduce, modify or adapt any software on this Website or material appearing on this Website. You are not authorised and have no licence to use or reproduce our registered or unregistered trademarks unless we provide you with express permission in writing to do so. You must not use any part of the content on this Website for commercial purposes without obtaining written permission to do so from us or our licensors, as applicable.
Except as permitted under applicable law you may not use, copy, adapt, modify, sell, license, distribute, transmit, display, publish or create derivative works derived from this Website or the content or any part thereof without the prior written permission of Grosvenor.
If you use or exploit any part of this Website in breach of the above licence, your right to use this Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
You may create and register a profile on this Website which will allow you to view general information including news, events and offers. Provided you have authorisation from the relevant tenant (or you are the tenant), you may link your account to your profile by submitting the account number and authorisation code that will be mailed to you.
You will be asked to register your profile by using your email address and you will need to create a password of your choice in order to access your profile through this Website. You should ensure that your password is at least eight (8) characters long and contains at least one (1) upper case letter, one (1) numerical character and one (1) special character. Once your profile has been registered, you may then link your account(s) to your registered profile by following the instructions on the relevant page. You must treat your password and account information as confidential and must not disclose it to a third party.
You shall be fully responsible for all uses of your profile and for any actions which take place using your profile, including for any payments made using your payment details. If you have linked an account to your profile and you either cease to be the tenant or authorised representative of the tenant, you must promptly notify Grosvenor. Grosvenor reserves the right to suspend or terminate access to the property information linked to your profile where it knows or reasonable suspects that you no longer have authority to have such accounts linked to your profile.
Your access to any linked property information will be removed on termination or expiry of the related tenancy term.
We have the right to disable your access to certain features of your profile (including access to account information), at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms and Conditions.
It is your responsibility to keep your password secure. If you allow someone else to use your profile, you are liable under these Terms and Conditions for any act or omission by them which may breach these Terms and Conditions.
If you know or suspect that anyone other than you has obtained access to your profile (including your password information) without your permission, you must promptly notify us by emailing firstname.lastname@example.org.
You may make payments to Grosvenor through this Website. In order to make a payment, you must have a valid credit card or debit card which you are authorised to use for making such payments. When making payments, you must comply with the security requirements as set out in these Terms and Conditions. You must not make a payment, or attempt to make a payment through any fraudulent means or without authorisation from the relevant cardholder.
When you make a payment you must submit complete and accurate payment information. By submitting payment details you warrant that you are entitled to make a payment using those payment details. If we suspect that you do not have authorisation to make a payment or a payment has been made fraudulently or in other suspicious circumstances, we may suspend your access to your account and/or contact the issuing bank/payment provider and/or law enforcement authorities or other appropriate third parties.
All payments which you make to us through this Website are made through a separate credit card/direct debit transaction gateway, which is not operated by Grosvenor but is operated by a third party provider called Worldpay ("Payment System" ). Transactions through the Payment System are processed and settled by Worldpay in accordance with their terms. Please be aware that if you use a credit card to make a payment through the Website, you may incur a processing fee (but you will be informed of any such fees prior to confirming the payment).
By submitting a payment through the Payment System, you authorise Worldpay to charge your credit/debit card or directly debit your account for an amount equal to the payment.
All payments are to be made in Pounds Sterling.
This Website may contain links to other websites owned, operated or hosted by third parties which are not under our control ("Linked Websites" ). Links to Linked Websites are provided for convenience only and may not remain current or be maintained. You may choose to access such websites or resources at you sole discretion and if you use these links you will leave this Website. Links to Linked Websites, and the advertisement of any third parties, should not be construed as any endorsement, approval, recommendation, or preference by Grosvenor of them or their goods/services, nor does it imply that there is any association between Grosvenor and the operators of these websites. We do not make any representation or warranty in respect of these websites or resources (including as to their accuracy, completeness or security). To the extent permitted by law, we take no responsibility and have no liability in relation to them and your use or reliance on these is at your own risk.
You may not link to any part of this Website without the prior written consent from Grosvenor Group Limited and we reserve the right to withdraw such consent at any time.
In order to provide you with the full functionality of this Website, we may receive information relating to your profile from our internal systems including our property management system and our maintenance system.
You are responsible for configuring your information technology, computer programmes and platform to access this Website. You should use your own virus protection software.
You must not misuse this Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to this Website, the server on which this Website is stored or any server, computer or database connected to this Website. You must not attack this Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use this Website will cease immediately.
Grosvenor reserves the right at any time and without any prior notice to remove, update, amend or vary this Website or any of the content which appears on this Website, including these Terms and Conditions. You must check these Terms and Conditions regularly for any such changes. Any new or amended terms will be effective immediately when they are posted, and by continuing to use this Website you agree to be bound by the most current version of these Terms and Conditions.
If any part of these Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of these conditions will not be affected.
You agree that these Terms and Conditions and any claim relating to the use of this Website and the content will be governed and construed in accordance with the laws of England and Wales and that the courts of England and Wales shall have exclusive jurisdiction in respect of any dispute arising from access to or use of this Website.
Last updated: 09/05/2018
Welcome to www.grosvenorconnect.com. Our goal is to maintain your trust and confidence when handling your personal data (see definition of personal data under section 3 below).
GGL will usually only process your personal data where:
You may withdraw any consent that you have given us to process your personal data at any time. However this will not alter the lawfulness of any processing which took place prior to the withdrawal of consent and will not prevent us from continuing to process your personal data where the processing is necessary for compliance with our legal obligations.
By "processing", we mean the collection, recording, storage, use, disclosure and any other form of operations or dealings with your personal data.
We may use analytics on this website to create statistical reports. These reports would tell us, for example, how many users visited our site, what pages have been browsed and from what geographic regions users visited our site. The information collected through the use of analytics may include, for example, your IP address and the type of device you used. Traffic information on our site is accessed only by authorized personnel. We do not use any of this information to identify visitors and we do not share this information with any third parties.
Personal data is information which can identify you as an individual.
Types of personal data that we collect from you include:
We make every effort to maintain the accuracy and completeness of your personal data that we store and to ensure that your personal data is up to date. However, you can assist us by promptly contacting us if there are any changes to your personal data or if you become aware that we have inaccurate personal data relating to you (see section 9 below). We shall not be responsible for any losses you suffer arising from any inaccurate, inauthentic, deficient, or incomplete personal data that you provide to us.
We collect information (including your personal data) when you register for an account on this website, enter into terms and conditions through this website and when you submit requests, feedback forms or emails via this website.
When you visit the website, we collect your IP addresses. An IP address is a number assigned to your computer by your internet service provider so that you can access the internet. We use your IP address to diagnose problems with our server, to report aggregate information, to determine the fastest route for your computer to use in connecting to this website, and to administer and improve this website.
In addition, we gather information such as what browser and which version of it you are using, the type of operating system you have, your internet service provider and which site you came from. If you access this website via your mobile device, we may also collect information about your mobile provider and your mobile device. This information allows us to recognise when your device accesses our website.
Type of cookies used on this website:
“Session" cookies are temporary bits of information that are erased once you exit your web browser window or turn off your computer. Session cookies are used to improve navigation on websites and to collect aggregate statistical information.
“Remember me" stores your email address so it is pre-populated for you when re-visit the website.
"Navigational data" is used for system management, to improve the content of a website, market research purposes, and to communicate information to visitors. The information collected for these purposes is the IP address, Operating System and Browser that requested the web page. We use Microsoft Application Insights for collecting this data.
We may use your personal data to:
If you provide personal data via this website, we may combine such information with other information collected from third parties.
Your personal data is not currently transferred or accessed from outside of the EEA. Any changes to our business operations will be notified to you.
We do not and will not sell, rent or trade your personal data. We may disclose your personal data with carefully selected third parties in the following circumstances:
We will take steps to ensure that any third party we share your personal data with will keep your personal data secure and confidential, and retain your personal data only for as long as is necessary to carry out the activity required.
We will only retain your personal data for as long as necessary to fulfill the purpose for which it was collected or to comply with our legal, regulatory or internal policy requirements. However, if you wish to have your personal data removed from our databases, you can make such a request by writing to the address set out below in section 14 below. Subject to any legal or regulatory requirements, we will then remove this information.
To the extent you are entitled to do so under applicable law, you can contact us, to:
You can make such a request by writing to email@example.com. We will respond to your request within the time prescribed by applicable data protection law. If such changes are made pursuant to your request(s) this may affect our ability to continue to provide our services to you and in such circumstances we reserve the right to terminate our services on notice to you.
In any of the situations listed above, in order for us to comply with our security obligations and to prevent unauthorised disclosure of data, we may request that you provide us with a copy of a valid means of identification and verification of the identity of the individual whose personal data is the subject of such a request.
We are committed to safeguarding and protecting your personal data and we maintain appropriate security measures to protect your personal data from improper, unauthorised, unlawful or accidental disclosure, destruction, alternation, use access, loss or damage.
Please note that messages you send to us via e-mail or via any internet connection may not be secure. If you choose to send any confidential information to us by such means you do so at your own risk with the knowledge that a third party may intercept this information and we do not accept any responsibility for the security or integrity of such information.
If you have a complaint about how we manage your information please contact us at firstname.lastname@example.org or via post:
Complaints Manager London Estate, 70 Grosvenor Street, London, W1K 3JP
If you are still not satisfied after going through our internal complaints procedure you have the right to lodge a complaint directly with the Information Commissioner, who is the supervisory authority in the UK for data protection. Their website is https://ico.org.uk/global/contact-us/email/.
By post: Grosvenor Connect Enquiry – London Estate, 70 Grosvenor Street, London, W1K 3JP
By email: email@example.com
Last updated: 02/07/2020
Trustees of the 2nd Duke of Westminster’s Will Trust and Grosvenor (Mayfair) Estate are data controllers in respect of your personal information for the purposes of applicable data protection legislation.
We will process personal information relating to you because such processing is necessary to: (i) further our legitimate interest in the effective administration and management of the Management Schemes (ii) comply with our legal obligations under the Management Schemes
How do we collect personal information about you?
We collect personal information that you provide to us or which is provided to us on your behalf by your advisors on the application form. You do not have to provide any personal information that we request from you, but it may not be possible for us to effectively progress your application if that personal information is not provided.
What types of personal information may we process about you?
We may process any or all of the following personal information that relates to you:
Where the personal information is held
We process your personal information to enforce the terms of the ‘Belgravia Estate Management Scheme’ and ‘Grosvenor Mayfair Estate Management Scheme’, which provide a framework of management for the continued conservation of the Belgravia and Mayfair areas of London;
We may share your personal information with any of the following recipients as may be necessary or desirable for the purposes described in section 5:
The accuracy of the personal information we hold about you is important to us. Under applicable data protection legislation you have rights concerning your personal information.
You have a right to correct any inaccurate or incomplete personal information we hold on you. You have a right to receive a copy of the personal information we hold on you, which we must provide to you in a structured, commonly-used and machine-readable format. You have a right to require us to stop or to restrict our processing of your personal information. You have a right to require the erasure of personal information we hold on you once it is no longer necessary in relation to the purposes for which the personal information was collected or is being processed.
Please contact us if you wish to exercise any of these rights using the details in section 10.
If you have a complaint about how we manage your personal information please contact us. Our contact details are in section 10. If you are still not satisfied after going through our internal complaints procedure you can complain to The Information Commissioner’s Office by telephone on 0303 123 1113 or through the following link: https://ico.org.uk/global/contact-us/email/"
You should read the following carefully as it contains important information about Grosvenor Group Limited and its subsidiaries and subsidiary undertakings (together "Grosvenor") and Grosvenor's liability to you in connection with this website (www.grosvenorconnect.com) and its content (including any applications) ("Website").
This Website is designed for information purposes only and any reliance placed on it is done entirely at the risk of any person placing such reliance. You acknowledge that you are solely responsible for your use of this Website and all information you obtain from it. Before you rely on information found on this Website, you must verify this information with the appropriate sources.
Whilst we take reasonable care to ensure that the Website is accurate, complete and up-to-date, and to maintain the continuity of it, we do not accept any on-going obligation or responsibility to operate this Website (or any particular part of it) nor do we warrant, guarantee or represent that the content and/or functionalities will be accurate, complete or up-to-date, or that access to it will be uninterrupted nor do we give any warranty, guarantee or representation in relation to fitness for a particular purpose, freedom from viruses or availability.
Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, we and all contributors to this Website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage including any consequential or indirect loss or damage incurred by you, whether arising in tort, contract or otherwise, and arising out of or in relation to or in connection with your access to or use of or inability to use this Website.
This does not affect your statutory rights as a consumer.
Grosvenor Group Limited
Registered in England No. 3219943
Registered office: 70 Grosvenor Street, London W1K 3JP, United Kingdom
Tel: +44 (0) 20 7408 0988 and Fax: +44 (0) 20 7629 9115
We have tried to make www.grosvenorconnect.com and its content (including any applications) ("Website") as accessible as possible so all can benefit from this Website. The design and production of this Website has been engineered with this accessibility goal in mind and have implemented the following features:
You are not obliged to accept a cookie and you can modify your browser so that it will not accept cookies. However, if you do so this may affect your browsing experience and certain functions within the Website may not work.
Cookies are small text files that are set on your device when you visit a website. They help websites you have visited to recognise your device when you return to the website.
We use functionality cookies to recognise you when you return to this Website and to enable us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).We use the following functionality cookies on this Website:
When used properly, cookies are an asset to a site visitor and a site owner. We follow best practice for cookie use.
You can control whether to accept cookies or not (for details, see aboutcookies.org). If you decide not to accept cookies, some features and services on the Website may not work properly because we may not be able to execute certain service functions or recognise and associate you with your profile. You can either set your browser so that it will not accept and store any cookies, or allow only certain 'trusted' sites to store cookies on your computer. These trusted sites may include us (of course!), or the site where you carry out your online banking, or possibly your favourite news service.
You can also delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you decide to delete all of your cookies, then you will likely have to re-enter all of your usernames and passwords on all of the sites that you visit, which you previously didn't even have to think about.
The Information Commissioner's Office (http://www.ico.gov.uk/) provides some advice about cookies and their use.