- Manage your account finances, 24 hours a day
- Request and track maintenance
- Connect with community events
- Access exclusive offers
- Apply for alterations to your property
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The grosvenorconnect.com site ("this Website") is a website operated by Grosvenor Group Limited (No. 3219943) with registered office at 70 Grosvenor Street, London W1K 3JP, United Kingdom ("Grosvenor" or "we" or "our").
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Except as permitted under applicable law you may not use, copy, adapt, modify, sell, license, distribute, transmit, display, publish or create derivative works derived from this Website or the content or any part thereof without the prior written permission of Grosvenor.
If you use or exploit any part of this Website in breach of the above licence, your right to use this Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
You may create and register a profile on this Website which will allow you to view general information including news, events and offers. Provided you have authorisation from the relevant tenant (or you are the tenant), you may link your account to your profile by submitting the account number and authorisation code that will be mailed to you.
You will be asked to register your profile by using your email address and you will need to create a password of your choice in order to access your profile through this Website. You should ensure that your password is at least eight (8) characters long and contains at least one (1) upper case letter, one (1) numerical character and one (1) special character. Once your profile has been registered, you may then link your account(s) to your registered profile by following the instructions on the relevant page. You must treat your password and account information as confidential and must not disclose it to a third party.
You shall be fully responsible for all uses of your profile and for any actions which take place using your profile, including for any payments made using your payment details. If you have linked an account to your profile and you either cease to be the tenant or authorised representative of the tenant, you must promptly notify Grosvenor. Grosvenor reserves the right to suspend or terminate access to the property information linked to your profile where it knows or reasonable suspects that you no longer have authority to have such accounts linked to your profile.
Your access to any linked property information will be removed on termination or expiry of the related tenancy term.
We have the right to disable your access to certain features of your profile (including access to account information), at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms and Conditions.
It is your responsibility to keep your password secure. If you allow someone else to use your profile, you are liable under these Terms and Conditions for any act or omission by them which may breach these Terms and Conditions.
If you know or suspect that anyone other than you has obtained access to your profile (including your password information) without your permission, you must promptly notify us by emailing GrosvenorConnectSupport@grosvenor.com.
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When you make a payment you must submit complete and accurate payment information. By submitting payment details you warrant that you are entitled to make a payment using those payment details. If we suspect that you do not have authorisation to make a payment or a payment has been made fraudulently or in other suspicious circumstances, we may suspend your access to your account and/or contact the issuing bank/payment provider and/or law enforcement authorities or other appropriate third parties.
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This Website may contain links to other websites owned, operated or hosted by third parties which are not under our control ("Linked Websites" ). Links to Linked Websites are provided for convenience only and may not remain current or be maintained. You may choose to access such websites or resources at you sole discretion and if you use these links you will leave this Website. Links to Linked Websites, and the advertisement of any third parties, should not be construed as any endorsement, approval, recommendation, or preference by Grosvenor of them or their goods/services, nor does it imply that there is any association between Grosvenor and the operators of these websites. We do not make any representation or warranty in respect of these websites or resources (including as to their accuracy, completeness or security). To the extent permitted by law, we take no responsibility and have no liability in relation to them and your use or reliance on these is at your own risk.
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You must not misuse this Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to this Website, the server on which this Website is stored or any server, computer or database connected to this Website. You must not attack this Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use this Website will cease immediately.
Protecting your personal data is important to Grosvenor. We will only use, store, process and disclose all personal data collected through this Website in accordance with our Privacy Policy. Please see the link to our Privacy Policy at the bottom of this page. You should read the Privacy Policy and make informed decisions about your personal data.
Grosvenor reserves the right at any time and without any prior notice to remove, update, amend or vary this Website or any of the content which appears on this Website, including these Terms and Conditions. You must check these Terms and Conditions regularly for any such changes. Any new or amended terms will be effective immediately when they are posted, and by continuing to use this Website you agree to be bound by the most current version of these Terms and Conditions.
If any part of these Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of these conditions will not be affected.
You agree that these Terms and Conditions and any claim relating to the use of this Website and the content will be governed and construed in accordance with the laws of England and Wales and that the courts of England and Wales shall have exclusive jurisdiction in respect of any dispute arising from access to or use of this Website.
2.1 If you are a tenant or a representative of a tenant of a Grosvenor property
2.1.1 How do we collect personal information about you?
Information provided directly by you
Information from other sources
2.1.2 What personal information may we process about you?
We may process any or all of the following personal information that relates to you:
2.1.3 What we may process your personal information for
We process your personal information for the following purposes:
2.1.4 Who we may share your personal information with
We may share your personal information with any of the following recipients as may be necessary or desirable for the purposes described above:
All third parties to whom we transfer personal information relating to you will be under an obligation to protect the confidentiality and security of that personalinformation.
2.1.5 Retention of your personal information
For audit and financial reasons, we will hold your personal information on our systems for 3 years following the date on which the Lease terminates or expires. We may continue to hold your personal information for a longer period if required to do so by applicable law.
2.2 If we manage your property on behalf of a third party
2.2.1 How do we collect personal information about you?
Where we provide property management services for a third-party landlord for a property which is not owned by Grosvenor, we will be provided with information by you or that landlord in order to carry out and charge for these services. This will include contact details about the tenant, banking details, access to the building.
2.2.2 What personal information may we process about you?
We may process any or all of the following personal information that relates to you:
2.2.3 What we may process your personal information for
We process your personal information for the following purposes:
2.2.4 Who we may share your personal information with
We may share your personal information with any of the following recipients as may be necessary or desirable for the purposes described above
All third parties to whom we transfer personal information relating to you will be under an obligation to protect the confidentiality and security of that personalinformation.
2.2.5 Retention of your personal information
We will hold your personal information on our systems for as long as we manage the relevant property. We may continue to hold your personal information in accordance with our IT backup procedures and for a longer period for accounting, audit and legal reasons (including if required to do so by applicable law).
2.3 If you are a member of a Grosvenor garden or square
2.3.1 How do we collect personal information about you?
We collect personal information from the forms that you submit to us as well as through email, written and verbal correspondence.
2.3.2 What types of personal information may we process about you?
If you apply to access one of Grosvenor’s squares or gardens you may provide us with
2.3.3 What we may process your personal information for
We process your personal information to screen your application and assess your eligibility for our services including
We may also process your personal information to carry out our standard Know Your Client background checks, including sanctions screening.
2.3.4 Who we may share your personal information with
We may share your personal information with Grosvenor employees and selected third parties acting who act on our behalf such, as tree surgeons and event organisers. These approved parties provide our service to you which may be necessary or desirable for the purposes described above.
All third parties to whom we transfer personal information relating to you will be under an obligation to protect the confidentiality and security of that personal information.
2.3.5 Retention of your personal information
We will hold your personal data on our systems while you are a member or continue to use our services and for as long afterwards as it is in the our legitimate interest to do so or for as long as is necessary to comply with our legal obligations e.g. compliance with tax requirements and exemptions, and the establishment, exercise or defence of legal claims.
2.4 If you are requesting permission to make alterations to your property
2.4.1 How do we collect personal information about you
If your property is subject to the provisions of the Grosvenor Mayfair Estate Management Scheme or the Belgravia Estate Management Scheme we will process your personal information in connection with your application to make alterations to your property. We collect personal information that you provide to us or which is provided to us on your behalf by your advisors on the application form.
2.4.2 What types of personal information may we process about you?
We may process any or all of the following personal information that relates to you:
2.4.3 What we may process your personal information for
We process your personal information to enforce the terms of the ‘Belgravia Estate Management Scheme’ and ‘Grosvenor Mayfair Estate Management Scheme’, which provide a framework of management for the continued conservation of the Belgravia and Mayfair areas of London;
We may also carry out our standard Know Your Client background checks, including sanctions screening.
2.4.4 Who we may share your personal information with
We may share your personal information with any of the following recipients as may be necessary or desirable for the purposes described above
All third parties to whom we transfer personal information relating to you will be under an obligation to protect the confidentiality and security of that personalinformation.
2.4.5 Retention of your personal information
For audit and financial reasons, we will hold your personal information on our systems for 3 years following the date when any refund due to you has been repaid or 3 years after your application has been rejected. We may continue to hold your personal information for a longer period if required to do so by applicable law.
2.5 If you visit our websites
2.5.1 What personal information do we hold?
We collect and processes the following personal information from you:
2.5.2 How we collect this personal information
We collect information (including personal information) when you visit our websites and if you contact us via email or phone.
As you navigate through websites, certain information may be passively collected (that is, gathered without you actively providing the information). This is done by using various technologies and means, such as cookies and navigational data collection. You can alter how or if you receive cookies via your web browser settings. Please read the cookie policy for specific websites to check what data is gathered.
When you visit websites, we collect your Internet Protocol (IP) address. An IP address is a number assigned to your computer by your Internet service provider so that you can access the Internet. Grosvenor uses your IP address to diagnose problems with our server, to report aggregate information, to determine the fastest route for your computer to use in connecting to this Website, and to administer and improve this Website. We use Google Analytics for collecting this data.
In addition, we gather information such as what browser and which version of it you are using, the type of operating system you have, your internet service provider and which site you came from. If you access this website via your mobile device, we may also collect information about your mobile provider and your mobile device. This information allows us to recognise when your device accesses our website.
2.5.3 What we may process your personal information for
We may use the information we collect about you to:
2.5.4 When we may disclose your personal information
We may disclosure your personal information to third parties if they are best placed to handle your request. For instance, if you request information about buying a house, we will pass your details to the appropriate housebuilder.
We may disclose your personal information with third parties such as analytics and search engine providers that assist us in the improvement and optimisation of our websites.
All third parties to whom we transfer personal information relating to you will be under an obligation to protect the confidentiality and security of that personal information.
2.5.5 How long will we hold your personal information
We will retain your personal information for as long as necessary to fulfil your request, such as to provide marketing information where requested. Website analytics is not generally accessible to us in a personalised form and in is held in accordance with our provider’s retention practices.
2.6 When we engage with the community
2.6.1 What personal information do we collect about you?
We collect information that you provide to us if you attend an event that we host such about potential developments or other activities on the Grosvenor Estate. This will include name, title, phone, email. We may record what events you have attended and who at Grosvenor knows you. We may also record your preferences and opinions if you provide them to us.
We may access contact information that is in the public domain, such as from an organisation’s website or publications or other publicly available sources.
We may also commission third party online engagement platforms to display information about our development. They may collect data about you when you use their platform as explained in their privacy policy. They may share some of this data with us such your contact details and preferences (if you have provided them).
2.6.2 What personal information may we process about you
We may process any or all of the following personal information that relates to you:
2.6.3 Why we use your personal data
We may use the information we collect about you to
2.6.4 Who we may share your personal information with
We may share your details with website platform providers, our PR companies working on our behalf and other service providers.All third parties to whom we transfer personal information relating to you will be under an obligation to protect the confidentiality and security of that personalinformation.
2.6.5 How long we retain your personal information
Your personal data is retained for the duration of our relationship with you as a contact or until the development is completed.It may be retained for longer if necessary for legal reasons. You can request that we delete your details at any time.
2.7 Business contacts
2.7.1 How do we collect personal information about you?
If you are a supplier, we will collect information that you will provide to us to complete our new supplier process. This will include your name, contact and financial details. We may also obtain references.
If you are a business contact or other stakeholder we collect information that you provide to us. This will include your name, employee name, title, phone address and email. We may record what events you have attended and who at Grosvenor knows you and what areas of interest you have in Grosvenor’s business and services.
If you are a personal representative of our business contacts, Grosvenor Trustees or non-executive directors we will collect information that you have provided to us. This will include you name, employee name, title, phone, address and email.
We may sometimes access contact information that is in the public domain, such as from an organisation’s website or publications or other publicly available sources. We may collect personal data about you which is publicly available from reputable sources, where you might expect your information to be read by the public. This includes professional profiles (LinkedIn, corporate biographies etc.), resources such as Companies House and the Charity Commission, media coverage and third-party publications such as The Sunday Times Rich List.
2.7.2 What personal information we may process about you
2.7.3 What we may process your personal information for
We may use the information we collect about you to
2.7.4 Who we may share your information with
Your personal data is held on secure internal systems accessed by selected Grosvenor teams. Third parties may have access to your data for mailshots or printing direct mail. All third parties to whom we transfer personal information relating to you will be under an obligation to protect the confidentiality and security of that personal information.
2.7.5 Retention of your personal information
Your personal data is retained for the duration of our relationship with you as a contact, or your personal representative. You can request we delete your details at any time.
2.8 Anonymised Information
We (or third party processors on our behalf) may process your personal information in order to generate anonymous statistical information and we may use this for any purpose (including strategic business planning or management decisions).
We also generally allow our third party process (such as those providing cloud services to us) to process your personal information to generate anonymous statistical information in order to improve their products and services.
We may also receive anonymous reports and analysis from third party data controllers that have been prepared using personal information that they or their business partners collect about you (for example, footfall analysis). Those third parties are responsible for providing notice and obtaining consent where required by applicable data protection laws.
UK data protection laws provide you with rights concerning your personal information. These may include:
If you wish to exercise any of these rights, or if you have a complaint about how we manage your personal information, please contact us using the details in section 7.
We process personal information if at least one of the following bases applies
We may ask for your consent to processing personal data as required by law, in relation to direct marketing and in relation to processing sensitive data. If you provide your consent you can withdraw that consent at any time by contacting us.
We (or third parties working for us) may store your personal data on systems anywhere in the world, including in particular the UK, Europe and the US. Where your personal data is transferred outside of the United Kingdom to a country that the applicable authorities do not consider to have laws providing adequate safeguards for your personal information, we (or third parties working for us) will ensure the data importer is subject to Standard Contractual Clauses approved by the European Commission (unless an exemption applies under applicable data protection laws).
Please note that messages you send to us by e-mail or via any internet connection may not be secure. If you choose to send any confidential information to us by such means you do so at your own risk with the knowledge that a third party may intercept this information and we do not accept any responsibility for the security or integrity of such information.
Please also take time to consider the legitimacy of any communications purporting to be from us or third parties working on our behalf. Do not respond to requests for payment or click on links unless you know they are not malicious. If in doubt, please contact us via other means.
If you have any questions, comments or requests regarding any aspect of these privacy notices, please contact our Data Protection Officer by email at: dataprotectionGGL@grosvenor.com.
Should you not be satisfied with our response and remain concerned your personal data is not being processed in accordance with UK data protection law, you also have the option of raising the matter with the Information Commissioner’s Office (https://ico.org.uk/).
August 2020
Annex
Grosvenor Companies / Data Controllers
Our primary data controller is Grosvenor Estate Management Ltd.
However, for particular purposes, other GBI businesses may instead control the processing of your personal data:
All of these companies have their registered office at 70 Grosvenor Street London W1K 3JP
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You should read the following carefully as it contains important information about Grosvenor Group Limited and its subsidiaries and subsidiary undertakings (together "Grosvenor") and Grosvenor's liability to you in connection with this website (www.grosvenorconnect.com) and its content (including any applications) ("Website").
Whilst we take reasonable care to ensure that the Website is accurate, complete and up-to-date, and to maintain the continuity of it, we do not accept any on-going obligation or responsibility to operate this Website (or any particular part of it) nor do we warrant, guarantee or represent that the content and/or functionalities will be accurate, complete or up-to-date, or that access to it will be uninterrupted nor do we give any warranty, guarantee or representation in relation to fitness for a particular purpose, freedom from viruses or availability.
Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, we and all contributors to this Website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage including any consequential or indirect loss or damage incurred by you, whether arising in tort, contract or otherwise, and arising out of or in relation to or in connection with your access to or use of or inability to use this Website.
This does not affect your statutory rights as a consumer.
Grosvenor Group Limited
Registered in England No. 3219943
Registered office: 70 Grosvenor Street, London W1K 3JP, United Kingdom
Tel: +44 (0)20 7408 0988 and Fax: +44
(0)20 7629 9115
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